Shipping policy
Shipping Policy
Effective Date: 8 Dec 2024
Last Updated: 8 Dce 2024
At Malgudi Arts, we strive to deliver your cherished brass idols, art and craft items, and other unique products to your doorstep with the utmost care and efficiency. Please review our shipping policy to understand the terms and conditions related to shipping and delivery.
1. Shipping Destinations
We currently ship to all major cities and towns within India. International shipping is available for select products. Please contact us at info@malgudiarts.com for specific inquiries about international orders.
2. Processing Time
In-stock Items: Orders are typically processed and shipped within 2-5 business days from the date of purchase.
Customized or Made-to-Order Items: Processing may take 7-14 business days, depending on the complexity of the item.
Perishable Items: We ensure priority processing to maintain product freshness and quality. These items are shipped within 1-3 business days of the order.
3. Shipping Charges
Shipping charges are calculated based on:
Product weight and dimensions
Shipping destination
Special packaging requirements for fragile items (e.g., brass idols)
The exact shipping cost will be displayed at checkout. Free shipping may be available for orders exceeding a certain amount, as part of promotional offers.
4. Packaging
We take extra care in packaging your items to ensure they arrive safely:
Brass Idols & Fragile Items: Securely packed with multiple layers of bubble wrap, foam, and sturdy boxes.
Perishable Items: Packed with insulation and temperature-control measures where necessary to maintain freshness.
5. Delivery Timelines
Estimated delivery times vary based on location:
Within India: 5-10 business days
International Shipping: 10-20 business days
For remote locations, delivery may take additional time. We will provide tracking details to keep you updated on your order's status.
6. Perishable Items
Perishable items (e.g., handmade organic crafts or products with limited shelf life) will only be shipped to locations reachable within 48 hours of dispatch to ensure product quality.
Customers are advised to confirm availability for their location before placing orders for perishable goods.
7. Delivery Partners
We partner with trusted courier services such as Blue Dart, DTDC, and India Post for domestic orders, and FedEx or DHL for international orders.
8. Damaged or Missing Items
If your order arrives damaged or incomplete:
1. Contact us immediately at info@malgudiarts.com within 48 hours of receiving the package.
2. Provide photos of the damaged product and the packaging for our review.
We will investigate and offer a resolution, which may include:
Replacement of the item
Refund or store credit
Note: Claims made after 48 hours of delivery may not be entertained.
9. Non-Delivery & Returns
Failed Delivery Attempts: If the courier service cannot deliver your package after multiple attempts due to incorrect address or unavailability, the package may be returned to us. In such cases, additional shipping fees may apply for re-dispatching.
10. International Shipping
Duties and Taxes: International customers are responsible for any customs duties, taxes, or import fees levied by their country.
Restricted Items: Certain items (e.g., brass idols or organic crafts) may be restricted in some countries. Customers must ensure compliance with their local regulations before placing orders.
11. Order Tracking
Once your order is shipped, you will receive an email with the tracking number and a link to track your shipment online. For any issues with tracking, contact us at [insert email].
12. Contact Us
If you have any questions or concerns about shipping, feel free to reach out:
Email: info@malgudiarts.com
Phone: +91 9632498185
WhatsApp: +91 9632498185
By using our website, you consent to the terms of this Shipping Policy.